Before you begin

Sign in to your workspace in another tab. Use a test contact or low-risk example whenever the guide asks you to check a customer-facing step.

Where to find it

Follow this path in your workspace

Reputation → Review Requests → Send Request

Visual guide: Select 1 in the left menu, then use 2 to begin. Labels can vary slightly as your workspace receives updates.

Step by step

  1. 01

    Connect the business profiles used to receive public reviews.

  2. 02

    Choose the phone number and email address customers should recognize as the sender.

  3. 03

    Create a short request that explains why feedback matters and includes one clear link.

  4. 04

    Trigger the request after a verified service milestone, not before delivery.

  5. 05

    Assign an owner to monitor and respond to new reviews.

TalkTuit tips

Small details that make this work better

  • Do not offer rewards that violate a review site’s policy.
  • Reply calmly and protect customer privacy.
  • Use date filters when working through an older review backlog.
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