Before you begin

Sign in to your workspace in another tab. Use a test contact or low-risk example whenever the guide asks you to check a customer-facing step.

Where to find it

Follow this path in your workspace

Mobile App → Home → Conversations

Visual guide: Select 1 in the left menu, then use 2 to begin. Labels can vary slightly as your workspace receives updates.

Step by step

  1. 01

    Install the approved mobile workspace app and sign in with your assigned account.

  2. 02

    Allow only the permissions needed for calls, notifications, camera or files.

  3. 03

    Choose which conversation and appointment notifications should reach your phone.

  4. 04

    Practice finding a contact, replying to a thread and updating an opportunity.

  5. 05

    Enable device security and sign out of old or shared devices.

TalkTuit tips

Small details that make this work better

  • Limit notifications to events that need action.
  • Use internal notes when handing work back to the desktop team.
  • Do not store exported customer files on personal devices.
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